1. Service scope
VMHalo provides a dedicated physical Mac mini housed in a data center, along with the connection details you need to access it remotely through a browser or VNC. For the duration of your active rental, the entire machine is assigned to your use. It is not a virtual machine, and its computing resources are not shared with other renters. The current plan is Halo M4: Mac mini M4, 16GB / 256GB.
Choose from six locations: Singapore, Tokyo, Seoul, Hong Kong, the US East Coast and the US West Coast. Nodes run 365 days a year. Disconnecting your local computer does not stop remote tasks. Tasks must still meet software requirements and may be affected by how you manage the remote system, processes and power.
Your confirmed order record determines the machine, location, rental period and add-ons delivered. Availability is based on the status shown in the Console. After setup, check your instance details and connection method there. The service provides a remote macOS environment; it does not configure your software licenses, projects or workflows for you.
2. Accounts & orders
Use your account to place orders, view instances, manage bills and submit support tickets. Use an email address you can access regularly, keep your login credentials secure and make sure your account details are accurate. Don’t share your account password or remote connection credentials with unauthorized people. For team access, define who safeguards credentials and what each person is authorized to do.
Before paying, check the machine, location, billing period, storage upgrades and Thunderbolt 5 daisy-chaining option. Submitting a configuration does not mean it has been delivered. Confirm payment, order status and instance availability separately in the Console. If your status needs checking after payment, keep your order number and payment receipt, then contact support by ticket. A screenshot of the payment page alone does not confirm that your instance is ready to connect.
For an existing order, use theConsole to view your order and connection details. To rent a new Mac,configure your cloud Mac rental order. If you notice activity on your account that you didn’t authorize, change your credentials promptly and report the relevant details through a Console support ticket or by email.
3. Billing periods
Rentals are available by the day, week, month or quarter. Halo M4 list prices are $20 per day, $53.9 per week, $99.9 per month and $271.7 per quarter. For full pricing, seeplans and pricing. Before paying, check the configuration, currency and total due shown at checkout, and keep a record of the order.
Storage upgrades and Thunderbolt 5 daisy-chaining are billed separately and charged for the selected rental period; they’re not included in the base rental price. For monthly rentals, +1TB SSD costs $10.8/month, +2TB SSD costs $21.6/month, and Thunderbolt 5 daisy-chaining costs $8.5/month per device. Add-on prices for other periods are shown on the plans page and in the order configuration. Check that you’ve selected the add-ons you want before confirming your order.
Check your order and instance records in the Console for rental dates, balances due and renewal status. To renew, review the available billing options before your rental expires and confirm that your payment went through. For changes to your rental period or add-ons, follow the options and prices shown in the Console. Don’t assume a change is in effect until it’s confirmed.
4. Payments
All prices and orders are settled in US dollars (USD). We accept USDT-TRC20 and Visa, Mastercard and Amex payments processed by Stripe. Available payment gateways are determined by the response from our backend. Follow the payment instructions for your current order; don’t pay to addresses or accounts provided by other sources.
For USDT-TRC20 payments, check the network, recipient address and required order amount, and keep the transaction hash. For card payments, check the currency and total due on the payment page. Make sure each payment is associated with the correct order. To ask about a bill, provide your order number, payment time and any necessary transaction reference. Never send your full card number or security code.
If the payment page and Console show different information, check your bill and order status in the Console first, then submit a support ticket. Verify refunds, reversals and other billing adjustments against the specific order record and applicable rules; an email request alone does not mean an adjustment has been completed. For questions about invoices or settlement documents, use the same support ticket channel or contact us by email.
5. Acceptable use
Use the node lawfully. You’re responsible for the software you install, materials you upload, programs you run and network activity you initiate. Don’t use the service for illegal activity, spam, attacks on other networks, unauthorized scans or system access, or distributing malware. Don’t disrupt other users, data center networks or service infrastructure.
Make sure you have the appropriate licenses and permissions for macOS software, development tools, materials and third-party services. Renting a physical Mac doesn’t grant you licenses for commercial software or content. Don’t install, distribute or use anything that violates software licenses, copyrights or other legal rights. Don’t use anyone else’s keys, certificates or data without authorization.
If we discover activity that may threaten the service or others’ rights, VMHalo may restrict access or suspend service, depending on the circumstances, and explain what action is needed through your account contact details or a support ticket. You must cooperate by providing relevant information. Stop any activity we’ve explicitly instructed you to stop. Any action taken will be based on verifiable records and applicable rules.
6. Data & backups
Your projects, materials and outputs on your cloud Mac are stored on the dedicated physical machine at your selected location, and the data belongs to you. VMHalo does not proactively access your work. For details on how we use account information, essential technical logs and data processed to provide the service, see ourPrivacy Policy.
Keep a separate backup outside your rental node and verify that you can restore it. A machine that stays online does not automatically back up your data. Deleting files, overwriting projects, changing system settings or stopping processes may affect your data and tasks. Store credentials, signing certificates and access keys with least-privilege permissions. When reporting an issue, don’t include secrets in regular emails or screenshots.
Before your rental ends or the service is terminated, export your data, verify your backups and remove any keys or external authorizations you no longer need. Data on the node is deleted after the rental ends, in accordance with the Privacy Policy; deleted content cannot be treated as recoverable. If you’re unsure about your order’s end date or how your data will be handled, confirm by support ticket before it expires. Don’t wait until you can no longer connect to start migrating your data.
7. Service issues
Connection failures, lagging desktops and exited tasks can have different causes. First check your instance status in the Console, then check your local network, remote client and connection details. A disconnected remote screen doesn’t necessarily mean your task has stopped. Don’t repeatedly restart the machine before checking, as that may interrupt work still in progress.
If you still need help, sign in to theConsole and submit a support ticketor follow the instructions on ourContact pageto email us. Include your order or instance number, node location, the time and time zone when the issue occurred, what happened and what you’ve tried. We’ll send updates by ticket or email. If we need more information to investigate, remove passwords, keys and unrelated personal details first.
These terms don’t promise a service availability percentage or fixed compensation. Issues caused by force majeure, your own system operations, your local network or third-party software will be assessed individually based on their effects and relevant records. Each party’s responsibilities are determined by these terms and applicable law. Nothing in these terms excludes liability that cannot legally be excluded or limited.
8. Ending a rental, changes & governing rules
If you don’t plan to renew, check your bill and instance status and migrate your data before your rental period ends. To end a rental early, check a payment or report an unusual order, submit a support ticket with the order details and your request. Submitting a rental termination or billing request doesn’t mean it has been processed; check the Console record and our response for the outcome.
VMHalo may update these terms if our services, payment processes or applicable requirements change. The latest version will be available on this page. We’ll explain by account notification or email how any material changes apply to ongoing orders. You can keep a copy of the terms and order record that applied when you placed your order to check for later changes.
These terms are governed by the laws of the jurisdiction where the platform operator is based. If a dispute arises, the parties should first try to resolve it by ticket or email. If they can’t reach an agreement, the dispute will be submitted to a court with jurisdiction in that region. Any user rights that cannot legally be excluded remain unaffected.
For questions about these terms, your rental order or the service, sign in to theConsole and submit a support ticketor emailsupport@vmhalo.com. To help us look into it, include the relevant order and context. Don’t send your account password or full payment credentials by email.