1. Scope
This policy covers the personal information involved when you visit vmhalo.com, use the VMHalo console, or rent and manage a cloud Mac. It applies to accounts, orders, invoices, connection details, and support tickets in the console.
VMHalo provides dedicated physical Mac mini computers, not virtual machines. Account and transaction records are used to manage the service. Projects, assets, and outputs you put on your machine are work data stored on that node; their use and handling are explained separately below.
This policy explains how information is handled; it does not replace the service configuration or billing records for a specific order. Sign in to the console to review your orders and invoices. If you have questions about the scope of this policy, use the contact details at the end of this page.
2. Information we collect
Account email. We handle the email address you use to register, sign in, and receive service notices, along with information needed to verify your account. We use this information to identify your account, address sign-in and security issues, and send you messages about your orders.
Order and billing records. We handle your selected machine, node, billing period, add-ons, order total, payment status, and related transaction identifiers to deliver the service, display invoices, and reconcile payments. If you choose to share a problem description or attachments in a support ticket or email, we use them to handle your request.
Essential technical logs. To diagnose connection issues, protect account security, and investigate service problems, we handle essential technical records related to your use of the service, such as access times, network addresses, connection events, and error details. These logs help us troubleshoot issues; they do not mean we actively read project files stored on your machine. When reporting a problem, include the node, time, and what happened. Do not send passwords, private keys, or full payment credentials.
3. Payments
Services are billed in US dollars (USD). We accept only USDT-TRC20 and Visa / Mastercard / Amex (via Stripe). The payment options available at checkout are determined by the options returned by the backend. You can check order totals and payment status in your console invoices.
Card payments are processed by Stripe, and we do not store full card numbers. To confirm whether an order has been paid and to resolve transaction issues, we use the payment status and essential transaction identifiers associated with the order. You do not need to send a full card number or security code in a support ticket or email.
For USDT-TRC20 payments, the transaction hash is used to identify and reconcile the transfer. Blockchain transactions are public and traceable; deleting your VMHalo account information will not remove transactions already recorded on the blockchain. If you have a payment question, provide the order number and transaction hash. Do not send your wallet's private key or recovery phrase.
4. Data on your cloud Mac
Projects, assets, software configurations, and task outputs you store on your cloud Mac are kept on the dedicated physical machine at your selected node, and the data belongs to you. The entire machine is assigned to you; it is not split into a virtual machine shared with other tenants.
We do not actively access your work files. If you encounter a problem, first describe it in a console support ticket or by email. If troubleshooting requires logs, screenshots, or specific files, share only what is relevant and redact credentials and unrelated personal information first.
The node's location determines where work data is stored on the machine. It does not mean that your account, payment, and support records are stored on that same machine. Software you install, code repositories you connect, or sync tools you use may send data elsewhere. Before using them, check their permissions and sync settings.
5. Ending your rental and data deletion
Before your rental period ends or you cancel, copy any projects, assets, build outputs, and software configurations you want to keep to storage you control. Check that your backups open or can be restored. Continued remote access does not mean your data will be kept after the rental ends; do not use the node as your only backup.
After a node is reclaimed, we remove user data from the original rental environment before preparing the machine for another customer. This covers work files and configurations in that environment; it does not also delete account orders, invoices, or support records. To confirm how a specific order will be handled when the node is reclaimed or its data removed, submit a support ticket before your rental ends.
This policy does not promise a retention period or data recovery after your rental ends. If you need specific data removed, delete it yourself while you still have access, then use a support ticket to tell us whether you need any further action. Records needed for transaction reconciliation, security investigations, or applicable requirements are handled separately from work data on the node. We will explain any relevant limitations in our response.
6. Cookies and analytics
Our website and console use essential cookies or browser local storage to maintain sign-in sessions, verify security, and retain necessary interface settings. These features help keep your account available. If you block all site storage, sign-in, verification, or checkout may not work properly.
Website analytics help us understand page visits and key interactions so we can improve our content and user flows. Analytics cover website pages and interactions; they are not used to read project files on your dedicated physical machine and should not include passwords, keys, or sensitive payment information submitted in support tickets.
You can view, clear, or restrict cookies and site data for vmhalo.com in your browser's privacy settings, and use its tracking protection settings to limit non-essential analytics requests. Clearing site data may require you to sign in again. These settings usually apply only to the current browser, so you may need to set them separately on other devices or browsers. Contact us if you want to know how a particular record is used.
7. Your rights
You can request access to personal information associated with your account, ask us to correct inaccurate information, or request that account information be deleted. You can review orders and invoices in the console. For questions about account details, the records we hold, or deletion, get in touch using the methods listed on our contact page.
Submit your request using the email address linked to your account, and specify what you want to access, correct, or delete. If your request relates to an order, include its number. To prevent others from accessing or deleting your information, we may ask you for the account verification details we need, but we will never ask you to send your sign-in password, private key, or full card number.
Deleting account information and ending a machine rental are separate matters. Before requesting deletion, check for active orders, export any records you need, and back up your node. We will explain which records cannot be deleted immediately and why if they need to be retained for transaction reconciliation, dispute handling, or applicable requirements. We will respond by support ticket or email; this policy does not promise a standard processing time.
8. Updates and contact
We will update this page and its version identifier if our service processes, information handling practices, or applicable requirements change. Review the current version before submitting information or changing your service. If you have questions about how a change affects information we already hold, contact us to confirm.
For privacy questions, access, correction, or deletion requests, and other data-handling matters, email us at support@vmhalo.com, or sign in to the console and submit a support ticket. Use “Privacy request” as the subject and include your account email, what you are requesting, and any relevant order number. Do not include passwords or keys.
This policy is governed by the laws of the jurisdiction in which the platform operator is based. Any dispute that must be resolved through legal proceedings will be heard by a court with jurisdiction in that jurisdiction. We respond to inquiries through our support ticket process; the latest status will be available in the relevant email or ticket.